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"What this contrib does:
=========================
This contrib allows customers to add comments to their own orders, even after the order has been finalized.
There are many reasons why you may need to email your customers and await feedback from them. There are other reasons why your customers may contact you directly. The purpose of this contrib is to allow that communication to happen directly in osCommerce; thereby removing the need to copy-n-paste communications into the osCommerce admin tool.
***IMPORTANT***: This contribution is very simple to install, but requires you to do a little thinking. When the customer submits an update, this code will change the order status. You can either have it change to an existing order status, or make up a completely new status (mine is named Customer Update). You can have the code update the order status to whatever you want, but you have to decide, and then edit the line below, as I've marked it. It is currently hardcoded to 13.
To find the numerical value of your order status in the osCommerce administration tool, do the following:
1- Admin > Localization > Orders Status.
2- Click on the order status you'll be using for this contrib
3- Note the URL in your browser. It will be http://YourDomainName/admin/orders_status....age=1&oID=XXXXX, where XXXXX is the order status number. Again, the code is hardcoded to use 13.
What this contrib does NOT:
===========================
This contrib does not allow the customer to modify their order in any way other than add comments. It does not allow them to select the new order status. It will set the order status to the same "Customer Update" (as described above) every time. It does not allow them to add/remove products from their order. Again, they can add comments. That's all.
Additional uses:
===========================
I find it useful to link to the account_historY_info.php page (which requires a login) on the contact_us.php page. This has really cut down on email that asks what the order status is, or if they can have it shipped via SlowBoat rather than Next Day. Allowing customers to put these questions directly into their order means that I don't have to read as much email.
Disclaimer:
===========================
This contrib has been designed for and tested with osCommerce 2.2 MS2. While it should easily work, perhaps with minor modifications, with other versions of osCommerce, it has not been tested as such.
If you find this contribution useful, please support the osCommerce project by becoming an osCommerce Community Sponsor. At the time of this writing, details of Community Sponsorship can be found at http://www.oscommerce.com/about/news,111." |
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| For more information, visit the official osCommerce contribution webpage. |
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